Tango Energy Review 2025: Are they the right choice?

Estimated reading time: 5 minutes

As energy prices shift and regulatory changes take effect, it’s more important than ever to understand the fine print behind each plan. In this expert review, we dissect Tango Energy from every angle—pricing structure, customer service performance, solar returns, and renewal dynamics—to help you determine whether it deserves a place in your portfolio of energy options.

Quick Facts

• Company: Tango Energy (est. 2012), based in Melbourne, retail arm of Pacific Hydro 
• Coverage: Electricity Plans in VIC, NSW, SA, QLD; gas in VIC only 
• Potential Annual Savings: Save $60 to $662 by switching from Tango Energy to the lowest-cost alternative
• Solar feed-in tariff: 0.04 c/kWh in VIC (from 1 July 2025); 0 elsewhere 
• Customer Rating:: 2.1/5 with common billing and response-time complaints 

About Tango Energy Plans

Tango Energy launched in 2012 as the retail arm of renewable-generator Pacific Hydro. Its proposition is clear: simple, fixed-rate electricity and gas plans backed by renewable sources. The company eschews complex conditional discounts in favour of straightforward pricing—yet this clarity comes with trade-offs, particularly for solar households and low-use customers.

Tango Energy Review of Plans in NSW

NSW energy markets remain among Australia’s most competitive. In Mosman (Ausgrid), the difference between Tango’s rate and today’s best deal equates to a hefty $643 reduction over 12 months. Mount Druitt residents on Endeavour Energy networks can reclaim an even larger $662 each year. Even in more remote areas like Smithtown under Essential Energy, switching slashes $514 off the annual electricity spend. These figures show that consumers who proactively compare offers can dramatically lower their costs in NSW’s dynamic energy landscape.

Tango Energy Review in QLD

In the Energex area around Brisbane, plan structure matters. Customers on a standard “Anytime” tariff can shave $502 per year by moving off Tango’s rate. Even those on more complex “Time of Use” find $303 in annual savings, while homes with a controlled load (e.g., hot water) pull back $480 simply by selecting the most competitively priced option. These savings highlight that, in regions with multiple plan types, matching your consumption profile to the right offer is essential.

Tango Energy Review of Rates in SA

In South Australia’s SAPN network, Adelaide households on a flat “Anytime” plan can enjoy $475 in yearly savings by switching away from Tango’s headline rate. Those on Time-of-Use tariffs similarly benefit, pocketing $425 back each year. Given that South Australia often experiences higher wholesale price volatility, locking in cheaper rates can provide both immediate savings and long-term budget stability.

Tango Energy Review of Rates in VIC

In Victoria, customers on Tango Energy retailer can save modest amounts by switching plans. In Camberwell, the average household bill with Tango runs about $1,320 per year, whereas the best available plan sits at $1,254—a $66 saving. In Bendigo network, the gap is $60, and in Traralgon it’s $71. Moorabbin residents see the largest saving of $76.
Victorian gas customers see slimmer gains. In Camberwell (AGL South/Multinet) and Moorabbin (Multinet), migrating from a $1,948 gas bill to a $1,911 plan saves $37 annually. Bendigo’s Tru Central network and Traralgon’s AGN Southeast each offer only single-digit improvements—$8 and $5 respectively—while Heidelberg’s AGN Central rate is nearly identical to the best alternative, yielding just $7 in savings.

Tango Energy Customer Service Review

Customer sentiment is divided:

• ProductReview.com.au: 2.1/ 5 stars; equal shares of 1- and 5-star reviews, praising low prices but lamenting service delays .

Reviewers praise the easy online sign-up and straightforward plan terms, but many report billing errors and hidden fees (paper-bill and card surcharges).
Customer-service hold times often exceed 15 minutes, and email or chat responses commonly take several business days to resolve simple issues.
Numerous users describe having to escalate disputes to the Energy Ombudsman before seeing any corrective action.

In general, customers comfortable with DIY online account management fare better; those needing frequent support may find response times lacking.

Tango Energy Worth It?

Tango Energy uses attractive low headline rates to win new business — then quietly hikes prices on renewal; its appealing low per-kWh usage charge is offset by a comparatively high daily supply fee—benefitting heavy users but often leaving lighter-use households paying more overall.

Industry-Wide Warning: You’re Not Alone

Tango isn’t alone in the tease-and-squeeze game. Major players like AGL, Origin and EnergyAustralia—and dozens of smaller energy companies —deploy similar split-pricing and mid-term rate hikes. The ACCC warns over 80 % of households overpay due to plan inertia; annual switching is not frequent enough in many cases>

Why You Must Monitor and Switch

The Australian energy market is dynamic—the best plan today may not be the best plan tomorrow. Even if you believe you’ve locked in a winning rate, mid-term adjustments, and expired promotions can erode your savings.

• Review every bill: Skim each bill for changes in supply and usage charges.
• Compare Quarterly: Use independed comparison tools (like Energy Umpire) to benchmark against current market rates.
• Switch Hassle-Free: With no exit fees and quick digital sign-up, shifting to a better deal takes only minutes—saving you potentially hundreds each year.

All information accurate as of 2 July 2025. Always verify current fact sheets and market offers before switching.

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FAQs for Tango Energy