Frequently Asked Questions

Always get the best energy deals, simply. We monitor your rates and consumption and compare all suppliers and all offers. We advise you on the how to get the best deals, and make sure you get them all the time. These FAQs detail how we operate our service for accuracy, impartiality and privacy.

If you can’t find the answer to your question herehere, feel free to drop us a line via our contact us page.

Energy Umpire is as a 100% Australian owned service. It was conceived and developed by Alan Rattray, who has 30 years of experience at a senior management and Board level in energy. After decades in the industry he wanted to give ordinary customers the benefit of his experience and offer a genuine impartial and high quality service based firmly on the interests of ordinary customers.



“I’ve done so much work for major companies, it’s time I gave the same high quality advice to smaller customers” — Alan Rattray

Alan’s 30 years in energy has included:

  • Managing Director of Alliant Energy Australia
  • Chairman of Southern Hydro
  • GM Energy Trading at United Energy
  • Director, Energy Brix, Copower and Hydro Systems
  • Director, Energy Group for the investment bank, Morrison & Co.
  • Chairman Oakley Greenwood
  • Appointed by the Prime Minister to the Energy Reform Implementation Group, a panel established by the Council of Australian Governments to report on further reform of the electricity and gas markets in Australia.
  • Other comparison services act for their select group of suppliers. They get paid for each switch at the rate agreed with the supplier.
    They often don’t have the best deals available.
  • We provide accurate and impartial advice on the best suppliers, plans and rates based on all available plans while getting you access to many plans that are only available privately.
  • We enter your bill details for you. Others require you to enter the information or make heroic assumptions from scant information.
  • When you provide your bill we provide accurate information on your savings, because we extract the prices you are actually paying based on your bill.
  • We provide you with a written report that we stand by, not just a verbal recommendation by a salesperson.
  • We use information published by the Government and regulators that we update regularly.

  • We stand by our belief that a good service is built on clarity, transparency and trust. We ensure the quality of the information we give you is the highest possible.
  • We protect your privacy (see our Privacy Policy).
  • You may unsubscribe at any time and we will not contact you again unless you initiate contact.
  • We compare all retailer offers that are available publicly.
  • We provide impartial comparisons based on data from your bill.
  • When you provide your bill we give you accurate information on your savings, because we extract the prices you are actually paying based on your bill.
  • We provide you with a written report that we stand by, not just a verbal recommendation by a salesperson.
  • We have a free service and a fee for service. The fee, where you decide to pay is paid directly by you, the customer. We do not accept any payments from suppliers.

    Yes, of course. Energy Umpire complies strictly with Australian Privacy legislation. View our Privacy Policy here.

    There are a multitude of reasons for rising electricity prices in Australia. One of the main ones has been the need to invest in maintaining and improving the network infrastructure in order to increase capacity in a growing population. Another factor has been the need to address environmental issues, which means minimising the use of coal plants and creating more renewable energy sources.

    Proposals to keep price increases in check have included:

  • We stand by our belief that a good service is built on clarity, transparency and trust. We ensure the quality of the information we give you is the highest possible.
  • Further privatisation of state government-owned electricity networks
  • Adjustments to environmental policies that impact wholesale energy costs
  • Further retail price deregulation
  • Setting standards based on the value that customers place on network reliability
  • We have a free service and a fee for service. The fee, where you decide to pay is paid directly by you, the customer. We do not accept any payments from suppliers.

    We are fearless in presenting objective comparisons of all retailer offers that are available publicly. Please contact us if you think we have missed an offer.

    Yes. When you set up your service we automate the redirection of your energy umpire email to the billing email that you have nominated. We also check that you are receiving those emails.

  • Using our sophisticated modelling we perform calculations from information gathered from your bill.
  • We have a comprehensive database of retailer offers.
  • We extract information on consumption, tariff structure, prices and distribution company from your bill.
  • For residential customers we estimate your annual consumption and seasonal usage. We use information gathered for the Government by Acil Tasman.
  • From the information we gather we calculate your estimated costs with your current provider and your savings, if any, with the alternative offers.
  • We don’t make allowances for any contract termination payment that you may incur by switching as we have no way of knowing what applies in individual cases. However in nearly all cases, these are immaterial.
  • Using our sophisticated modelling for residential customers we perform calculations from the information you provide us.
  • We estimate your consumption, tariff structure and assign a distribution company based on your address.
  • We have a comprehensive database of retailer offers.
  • We estimate your annual consumption and seasonal usage. We use information gathered for the Government by Acil Tasman as the basis for estimating your usage pattern over the year
  • Yes, there is a best energy plan. We do all the work for you on your behalf and we keep you updated with the best and the cheapest provider for both your electricity and gas. We keep a track of your usages and rates and when we come across a provider offering you better pricing, we suggest you to go on that plan.

    Smart meters are designed to measure and record your electricity usage. This data is then transmitted every 30 minutes to your electricity distributors (the company that owns and maintains the grid, poles, and wires). Your energy provider also receives the data and may make it available to you via a web portal or app, allowing you to monitor your energy consumption, better manage your costs, and compare different offers that may be more suitable.

    It also allows your meter to be remotely read by your provider, which means no more estimated bills. It can quickly notify your distributor if there’s a power outage, which means the problem can be located faster, repair crews can be allocated quicker, and repairs can begin sooner.

    Once you have chosen your new provider and they have agreed for the switch to occur, it may take up to three months to complete the transfer, as it depends on where you are in your current billing cycle. An accurate meter reading must be taken so that one final bill can be issued, which will include any rebates you have owing to you with your current provider. This reading will also be used for your new provider. Your new energy provider will not start charging you until the switch is complete.

    Once you have decided to switch energy providers, the first thing to do is check with your current provider if you will incur any fees or charges. This usually only happens if you’re tied to a contract. If this is the case, it may make more financial sense to wait until the term period is up to make your change.

    Yes, at any time. You advise your supplier to use your normal email address instead of the energy umpire email address. If you are a paying customer, please advise us by email that you wish to discontinue your service.