Powershop Energy Review 2025: Is It Good Value?

Estimated reading time: 6 minutes

Powershop Energy Australia Review: A Quick Recap

Before exploring detailed comparisons, here’s a quick snapshot Powershop Energy Review.

• Service Areas: VIC, NSW, QLD and SA
• Average Annual Electricity Cost: $2,043 (13% higher than the best provider)
• Average Annual Gas Cost: $2,615 (25% higher than the best provider)
• Customer Satisfaction: 2.4/5 based on recent verified customer feedback and reviews.

Introduction

As energy bills continue to rise across Australia, the hunt for the best-value plan is more relevant than ever. With dozens of energy providers offering varied rates and features, Australian consumers must be more vigilant when selecting their electricity and gas plans. Powershop, once praised for its green credentials and innovative customer tools, is now under scrutiny as competitors undercut it in price. This blog evaluates whether Powershop Australia is still a viable choice or if a cheaper alternative is the smarter financial move in 2025.

What Is Powershop?

Powershop was a New Zealand-born energy company that expanded into Australia in 2012. It quickly gained popularity for its environmental ethos, digital-first approach, and no-lock-in electricity plans. Powershop is now owned by Shell Energy, positioning itself as a retail provider with a focus on carbon offsetting and GreenPower options. With strong branding around sustainability, Powershop has less appeal to environmentally conscious households since its acquisition by Shell, but how does it stack up on cost?

Features of Powershop Electricity and Gas Plans

Powershop Australia offers a mix of electricity and gas plans tailored to residential and small business customers in Victoria, New South Wales, South Australia, and Queensland. Key features include:

• No lock-in contracts and flexible billing
• Access to Powerpacks, which allow customers to pre-purchase electricity at discounted rates
• 100% carbon offsetting included by default
• Optional GreenPower add-ons to support renewable generation

Despite its positive features, recent market data indicates that Powershop’s prices are higher than several budget-focused competitors, especially for standard usage households.

Powershop vs the Best Value Energy Plan

The following comparison outlines Powershop’s rates against the most affordable plan in each state, based on standard usage levels.

Methodology

To identify the cheapest energy plan on the market, we analysed residential offers across key urban postcodes in VIC, NSW, QLD and SA. Our comparison includes:

• Total annual cost for average 3 people usage households (as defined by AER benchmarks)
• Daily supply charge and usage rate per kWh
• Contract terms, conditional discounts, and exit fees
• GreenPower availability and carbon offset options

The powershop australia review and comparison is based on May 2025 energy plans. Note that plans change all the time. For an up to date comparison go here.

Victoria – Powershop Energy Review

Powershop customers in Victoria are overpaying significantly across both Powershop electricity and gas plans. Electricity overcharges range from $145 in Bendigo to over $214 in Heidelberg—steep for a state with so many competitive providers. But gas is where it gets even worse: $699 in Camberwell and $847 in Bendigo mark some of the highest overcharges we’ve seen. For a company that claims to offer smart energy solutions, these prices are simply out of step with the market.

New South Wales – Powershop Energy Review

In NSW, Powershop continues to disappoint. Powershop Electricity customers are overpaying by up to $182 annually in Smithtown, and even in affluent urban centres like Mosman, there’s still a $54 premium. The gas pricing is no better—Hamilton South residents are paying $313 more, and in Albury, the overcharge jumps to $363. Powershop’s pitch might be sustainability, but it’s coming at a high cost to consumers.

Queensland – Powershop Energy Review

Queensland shows a slightly more restrained overpricing pattern—but it’s still present. In Brisbane, Powershop’s Time of Use plans are up to $180 more expensive, while even the controlled load bundles exceed competitors by nearly $100. The gas overcharge in Deagon is $57, modest in comparison, but still avoidable. Powershop might look better here than in other states, but it’s still not the best value.

South Australia – Powershop Energy Review

Powershop’s offering in SA isn’t competitive either. Households on Time of Use electricity plans are being charged up to $469 more annually, and even the flat-rate users are seeing a $62 excess. Gas users aren’t spared, with a notable $271 overcharge in Adelaide. In a state where affordability matters more than ever, Powershop’s pricing adds unnecessary pressure to household budgets.

Across all states analyzed, Powershop was consistently more expensive than the cheapest available offer. On average, consumers could save between $39 and $469 annually by switching away from Powershop.

Powershop Australia Review of Renewable Energy

Powershop built its brand around green credentials, offering 100% carbon offsetting and optional GreenPower add-ons. For years, it was seen as a leader in sustainable energy retailing.

However, since being acquired by Shell Energy in 2021—a multinational fossil fuel company—Powershop’s environmental image has come into question. Despite continuing to offer GreenPower, the fact remains that profits now support a global oil and gas giant. This undermines Powershop’s claim to being a truly green provider.

For consumers seeking genuinely sustainable energy choices, Powershop may no longer represent the ethical option it once did.

Customer Satisfaction and Reviews

According to recent surveys from Canstar Blue and ProductReview, Powershop scores just 2.4 our 5 in customer service. Customere reviews cite bill shock and complexity with Powerpacks as drawbacks.

Final Verdict: Is Powershop Worth It in 2025?

In terms of pure dollars and cents, Powershop is not the cheapest option in the Australian energy market in 2025. Households on standard usage can save several hundred dollars annually by switching to leaner providers. However, Powershop remains a strong contender for those who value green credentials and quality service.

If sustainability and customer experience matter more to you than absolute savings, Powershop may still be a worthwhile investment. Otherwise, budget-conscious households should explore cheaper competitors for better financial outcomes.

Conclusion

Powershop review find the powershop falls short on affordability in 2025. With electricity prices impacting household budgets nationwide, consumers should reassess their provider regularly. Use government comparison sites to ensure you’re getting the best deal, and consider what matters most to you—price, service, or sustainability—before locking into a plan.

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