CovaU Energy Review 2025: Do you need a better plan?

Estimated reading time: 5 minutes

CovaU Energy Review Summary

Quick Facts

• Service Areas: in VIC, NSW, QLD, SA, ACT, TAS
• Potential Annual Savings: $146–$569 by switching from CovaU to lowest cost alternative
• Customer Rating: 4.4/5 stars on ProductReview (1,300+ reviews)
• Contract Type: Month-to-month, no lock-in contracts
• Established: 2014 (Australian-owned)

💡 Key Takeaway: While our CovaU Energy Review shows decent customer service and flexible contracts, our analysis reveals you could save hundreds annually by switching to cheaper alternatives in your area. Check here how much you are overpaying for CovaU electricity and gas.

About CovaU Energy

CovaU Energy launched in 2014 as part of ASX-listed TPC Consolidated Ltd, making it a 100% Australian-owned energy retailer. Based in Sydney, CovaU serves residential and small business customers across six Australian states and territories.

CovaU Energy positions itself as a flexible, customer-friendly retailer offering:

• Month-to-month billing with no lock-in contracts (most suppliers offer the same)
• No exit fees when switching providers (most suppliers offer the same)
• Rewards program with 4,500+ partner discounts
• Focus on transparent pricing (recent ACCC compliance actions against CovaU would call this into question)

CovaU Energy Pricing Review

⚠️ Important Finding: Do CovaU Energy offers value for money?

We checked by comparing the average 3 person household in reperesenative locations throughout Victoria, NSW, Queensland and SA. We compare their bills using CovaU with the best available rates from energy companies in each area. Our analysis reveals CovaU customers often pay significantly more than necessary. Here’s the state-by-state breakdown:

Victoria CovaU Energy Costs

Victoria Summary: CovaU customers in Victoria are overpaying more than in any other State in Australia, except SA where overpayment is similar. Our analysis across five major distributors shows annual costs ranging from $1,615 to $2,039 with CovaU, compared with $1,254-$1,470 for the cheapest alternatives.

Victorian households could save between $343-$569 annually by switching. Ausnet customers have the largest savings of $569 per year. It’s time to compare now.

New South Wales CovaU Energy Costs

NSW Summary: New South Wales CovaU customers experience cost variations depending on their distributor network. Annual bills range from $1,972 in Ausgrid areas to $2,790 in Essential Energy regions. While Ausgrid customers face the smallest overpayment at $164 annually, Essential Energy customers could save up to $522 per year by switching to cheaper alternatives. Rural and regional NSW customers typically can achieve higher savings.

Queensland CovaU Energy Costs (Energex)

Queensland Summary: Queensland CovaU customers in the Energex network area face moderate overpayments compared with other States. Annual costs with CovaU range from $1,895 for standard anytime tariffs to $2,170 for controlled load combinations. The savings range from $146-$230 annually. Time-of-use customers have the best savings opportunity at $230 per year, making it worthwhile to compare alternatives.

South Australia CovaU Energy Costs

South Australia Summary: South Australian CovaU customers face the highest absolute electricity costs in our analysis, with annual bills reaching $2,970 for anytime tariffs. However, this also creates the largest savings opportunities, with potential annual savings of $324-$507. Anytime tariff customers could save over $500 annually, while time-of-use customers still benefit from substantial $324 yearly savings. Given SA’s higher overall energy costs, switching becomes even more financially compelling.

Note: Calculations based on typical residential usage patterns. Individual results may vary.

CovaU Energy Customer Service Review

Customer Satisfaction Ratings

• ProductReview Score: 4.4/5 stars (1,300+ verified reviews)
• Common Praise: Friendly staff, professional service, quick response times
• AER Performance: 95% of calls answered within 30 seconds
• Call Abandonment Rate: 0.8% (well above industry standards)

CovaU Energy Complaints & Issues

• 2021-22 AER Complaints: 581 total complaints logged
• ACCC Compliance: $33,300 fine in 2022 for pricing disclosure breaches
• 2021-23 Failure to present standing offer prices: CovaU has paid a $67,800 infringement notice after it allegedly failed to present its standing offer prices on its website between July 2021 and January 2023

Customer Feedback Highlights

Positive Reviews:

• Quick switching process (2-3 business days)
• Transparent billing practices
• Helpful customer support team
• Reliable service delivery

Common Concerns:

• Higher rates compared with market leaders
• Limited plan variety
• Variable rate increases over time

CovaU Energy Review Pros and Cons

✅ CovaU Energy Advantages

• No Lock-in Contracts: Complete flexibility with month-to-month billing
• No Exit Fees: Switch providers anytime without penalties
• Australian-Owned: Support local business with 100% Australian ownership
• Rewards Program: Access to 4,500+ partner discounts
• Good Customer Service: Above-average support ratings
• Quick Switching: Fast 2-3 day transfer process

❌ CovaU Energy Disadvantages

• Higher Pricing: Mid-market rates, not the cheapest available
• Limited Plan Options: Only three electricity plans available
• Variable Rate Risk: Super Saver plan rates can increase
• Compliance Issues: Recent ACCC fine for pricing disclosure problems

Is CovaU Energy Worth It?

While CovaU Energy provides decent customer service and flexible contracts, our comprehensive analysis reveals significant potential savings by switching to cheaper alternatives. With potential annual savings ranging from $146-$569 depending on your location, most customers would benefit from exploring other options.

Recommendation: Remember, the energy market is dynamic, so it’s wise to review your plan all the time to ensure you’re getting the best deal. Consider leveraging tools like the Energy Umpire to ensure you’re getting the best deal possible

Last Updated: June 2025 | Energy rates change frequently.

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FAQs for CovaU Energy