An in-Depth Review of Energy Australia: Is it good value?
Is staying with one of the major Energy Companies is the best choice for you? Our Review of Energy Australia reveals that their bloated pricing is far from a good deal, with families in 4 States paying a shocking $1078 p.a. or $90 a month too much. What could you do with an extra $90 per month?
Energy Plan vs the Cheapest Energy Plan
We review prices in different States focusing on the most common tariff and energy combinations. We found savings for the average household range from $868 in South Australia to $1307 in NSW. Victoria and Queensland are similar with both over $1060. By comparing we show that customers can achieve huge savings by switching to their cheapest providers.
Savings by State (cheapest price comparison)
Energy Australia Review in Victoria
Customers in 5 towns in Victoria could save $535/year on their electricity and $527 on gas or $1062 in total by choosing the cheapest provider. Nowhere was the Energy Australia offer the cheapest. These savings apply right across the State from Midura to Portland in the west to Bairnsdale in the east.
| Savings ($/yr.) | Carlton | Geelong West | Brighton | Cranbourne | Malvern East | Average |
| Electricity | $462 | $556 | $554 | $610 | $493 | $535 |
| Gas | $811 | $302 | $675 | $304 | $544 | $527 |
| Total | $1,273 | $858 | $1,229 | $914 | $1,037 | $1,062 |
Energy Australia Review in NSW
Compared with Cheapest Price, customers in NSW would save $1,307/year by choosing the cheapest provider rather than the Energy Australia Plan. Gas makes up most of the savings at $793/yr, although the savings in electricity are comparable at $614/yr. The Energy Australia Plan is never the cheapest.
| Savings ($/yr.) | Hamilton South | Mount Druitt | Port Macquarie | Average | |
| Electricity | $591 | $639 | $611 | $614 | |
| Gas | $640 | $640 | $1,100 | $793 | |
| Total | $1,131 | $1,279 | $1,711 | $1,307 |
Energy Australia Review in Queensland
Compared with Cheapest Price Energy Australia, customers in Southern QLD could save $1,065/year on their electricity by instead choosing the cheapest provider. The Energy Australia Plan was never the cheapest.
| Electricity savings $/yr | Anytime | Time of use | Average |
| Sunshine coast (no controlled load) | $584 | $519 | $552 |
| Ipswich (with controlled load) | $507 | $518 | $513 |
| Average | $1,081 | $1,037 | $1,065 |
Energy Australia review in South Australia
In SA, the Energy Australia plan in SA is overpriced by $342/year for gas and $526/year for electricity.
| Savings ($/yr.) | Anytime | Time of use | Average |
| Electricity | $620 | $432 | $526 |
| Gas | $342 | $342 | $342 |
| Total | $962 | $774 | $868 |
The Real Cost of Energy Australia Loyalty
The recently announced profits tell a disturbing story of corporate profits versus household struggles. While Energy Australia’s profit has soared (see below), you have faced a cost of living crisis.
Energy Australia earn Record-Breaking Profits
- Net profit jumped to $119 million in first half of 2024
- Dramatic turnaround from $112 million loss in same period, 2023
- Operating earnings skyrocketed nearly five-fold from $91 million to $432 million
Impact on Australian Households
During this same period of soaring profits:
- 59% increase in households entering financial hardship programs
- Thousands of families struggling with basic energy costs
- Wholesale electricity prices rose substantially
Never Overpay Again with Energy Umpire
For just $10 for 1st year, Energy Umpire will:
- Monitor your energy plan 24/7
- Alert you when better deals become available
- Simplify the switching process for you
- Save you hours of comparison shopping
- Ensure you’re always on the best available rate
The Bottom Line
Our review of Energy Australia shows it relies on customer inertia and complex discount structures to maintain high margins. Our analysis shows that almost every EA customer could save $900-$1300 by switching to their best energy provider. With Energy Umpire’s affordable monitoring service, you can ensure you never overpay for energy again.
Take Action Now:
- Check your latest EA bill
- Sign up for Energy Umpire’s $10 monitoring service
- Or you could Compare rates on Energy Made Easy
- Switch to a better deal and start saving
Pro Tip: Energy Umpire members typically save around of $400 annually on top of their initial switching savings, as they’re automatically alerted when better deals become available.
FAQs for Energy Australia
Email enq@energyaustralia.com.au with your account number and detailed billing concern. EnergyAustralia will investigate and apply corrections on the next invoice.
If your issue remains unresolved, escalate to the Energy & Water Ombudsman (e.g., EWON at https://www.ewon.com.au).
Use My Account to request instalment plans or short-term extensions via email to enq@energyaustralia.com.au before the due date.
For ongoing hardship, escalate to the Energy & Water Ombudsman (e.g., EWOV at https://www.ewov.com.au).
Email customersolutions@energyaustralia.com.au with your complaint details for a formal acknowledgement within five business days.
If that response is unsatisfactory, escalate to the Energy & Water Ombudsman (e.g., EWOQ at https://www.ewoq.com.au).
Email enq@energyaustralia.com.au for account enquiries, or use live chat on their website during business hours.
Unresolved matters can be taken to your state’s Energy & Water Ombudsman (see https://www.ewosa.com.au for SA).
Visit the “Having financial difficulty?” section in My Account or email enq@energyaustralia.com.au for program details.
If you need independent assistance, contact the Energy & Water Ombudsman via their website.
