By Alan Rattray, Posted in: Energy supplier

Estimated reading time: 4 minutes

Are you considering switching to Dodo Energy? Our detailed Dodo Energy review provides critical information to consider before you switch. After analysing Dodo’s rates, services, and customer feedback in 2025, we found that most households could save significantly by choosing alternative providers.

Dodo Gas and Electricity Review Summary: Quick Facts

  • Service Areas: NSW, VIC, QLD, and SA
  • Average Annual Electricity Cost: $2,229 (25% higher than market’s cheapest)
  • Average Annual Gas Cost: $2,397 (22% higher than market’s cheapest)
  • Potential Savings Elsewhere: $278 to $890 /year on electricity; $277 to $476 on gas
  • Customer Rating: 3.0 / 5 based on recent customer feedback
  • Best For: Customers prioritizing bundled services over lowest rates

The detailed rates applying in each area and type of tariff are shown below. The calculations are based on the average usage for a 3 person household in each area.

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Who Is Dodo Energy? Company Background & History

Established in 2001, Dodo Energy has evolved from its origins as an internet service provider to become a significant player in Australia’s energy market. Now operating under the Vocus Group umbrella, Dodo Energy has positioned itself as a versatile utility provider offering electricity and gas services alongside telecommunications products.

What sets Dodo Energy apart in the Australian market is their integrated approach to essential services. Rather than specializing exclusively in energy provision, Dodo has leveraged their telecommunications infrastructure to create an extended service ecosystem for Australian households.

Their operational footprint currently spans:

  • New South Wales
  • Victoria
  • Queensland
  • South Australia

Dodo Energy Electricity Rates Review

Our Dodo Energy review reveals higher-than-average costs across all states:

NSW
QLD
VIC
SA

NSW (Average Household)

Dodo – NSW

UsageDodoCheapest plan
Peak0.32890.1970
Daily charge1.19220.7315
Yearly Cost$2,236$1,346
Overpayment$890–
UsageDodoCheapest plan
Peak0.32190.265
Daily charge1.61880.820
Yearly Cost$2,353$1,750
Overpayment$405–
UsageDodoCheapest plan
Peak0.34810.3267
Daily charge2.39141.4300
Yearly Cost$2,779$2,311
Overpayment$468–



Victoria

Dodo VIC

UsageDodoCheapest plan
Peak0.26780.1957
Daily charge0.93380.8872
Yearly Cost$1,613$1,254
Overpayment$360–
UsageDodoCheapest plan
Peak0.29300.2277
Daily charge1.25000.9790
Yearly Cost$1,849$1,439
Overpayment$409–
UsageDodoCheapest plan
Peak0.29320.2342
Daily charge1.16200.8236
Yearly Cost$1,817$1,414
Overpayment$404–
UsageDodoCheapest plan
Peak0.28260.2191
Daily charge1.01900.8326
Yearly Cost$1,715$1,345
Overpayment$370–
UsageDodoCheapest plan
Peak10.33590.2686
Peak20.34360.2749
Daily charge1.30901.0150
Yearly Cost$2,079$1,651
Overpayment$428–


Dodo QLD

UsageDodoCheapest plan
Peak0.32460.2739
Daily Charge1.34470.9284
Yearly Cost$2,232$1,808
Overpayment$424–
UsageDodoCheapest
Peak0.44410.3529
Off Peak0.2280.2268
Shoulder0.27830.2658
Supply charges1.33541.0655
Yearly Cost$2,207$1,897
Overpayment$310–
UsageDodoCheapest Plan
Peak0.32020.2739
CL0.2490.2266
Daily Charge1.32770.9284
Yearly Cost$2,529$2,108
Overpayment$421–
UsageDodoCheapest
Peak0.44410.3529
Off Peak0.2280.2268
Shoulder0.27830.2658
CL0.25120.1775
Supply charges1.15391.0655
Yearly Cost$2,517$2,163
Overpayment$355–

Dodo SA

UsageDodoCheapest plan
Peak0.4230.3333
Daily charge1.26371.4696
Yearly cost$2,907$2,464
OverPayment$443–
UsageDodoCheapest plan
Peak0.49220.3729
Off Peak0.28020.2453
Shoulder0.32650.2772
Daily charge1.26371.5092
Yearly cost$2,369$2,091
OverPayment$278–

Dodo Gas Review: How do their Gas Plans Compare?

Dodo’s gas services currently operate with more geographic limitations than their electricity products. Currently available in Victoria and NSW.

When researching this Dodo Power and Gas review, we found that customers overpaying by $371 on gas compared with switching to their cheapest gas provider. 

VIC Gas Rates:

Dodo – GAS – VIC

Town NameDodoYearly CostBest Plan yearly CostSavings
Camberwell$2,372$1,911$461
Bendigo$2,318$1,889$429
Heidelberg$2,402$1,926$476
Traralgon$2,402$1,927$474
Moorabbin$2,372$1,910$462

NSW Gas Rates:

Dodo – NSW – Smithtown – Gas

Town NameDodo Yearly costBest plan yearly costSavings
Hamilton South$2,517$2,240$277

Dodo Power and Gas Review: Decision Guide

Steps to Find Better Rates:

  1. Compare current market offers:
    • Use comparison tools like Energy Umpire
    • Check independent comparison sites
  2. Calculate potential savings:
    • Examine usage patterns
    • Factor in supply charges

The Final Verdict

Our comprehensive Dodo Energy review concludes that while the provider offers service bundling convenience, the higher costs make it difficult to recommend. Most households could find better value with alternative providers, potentially saving hundreds annually on energy bills.

Key Takeaways from Our Dodo Electricity and Gas Review:

  • Higher base rates than competitors
  • Bundle savings don’t offset premium pricing
  • Better alternatives available in all service areas
  • Limited renewable energy options

Note: This Dodo Power and Gas review uses average household consumption data as of February 2025. Individual savings may vary based on location and usage patterns.

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Frequently Asked Questions about Dodo

How can I correct billing errors with Dodo?

Email customerservice@dodo.com.au or call 13 36 36 with your account number and disputed charge details. Dodo will investigate and correct in the subsequent invoice.
If unresolved, escalate to the Energy & Water Ombudsman via their state website.

Does Dodo offer hardship or payment plans?

Yes—contact customerservice@dodo.com.au or call 13 36 36 early in the billing cycle to arrange extensions or instalment plans.
For further assistance, escalate to the Energy & Water Ombudsman web portal.

Who do I contact for outages or faults?

Your local distributor handles faults and outages; their contact is listed on your Dodo bill.
If distributor response is unsatisfactory, you may escalate to the Ombudsman.

How do I lodge a complaint with Dodo?

Email customerservice@dodo.com.au or call 13 36 36; request a written outcome within their stated timeframe.
If not resolved, escalate to the Energy & Water Ombudsman online.

How can I reach Dodo for general enquiries?

Email customerservice@dodo.com.au or call 13 36 36 (24/7).
Unresolved concerns can be taken to the Ombudsman via their website.